“海外精英聚力，共臻匠心服务”筑工首届海外服务工程师培训与认证项目正式启动



为落实“装备出海，服务先行”的战略方针，贯彻三一“12127”的服务宗旨，筑工联合各大区&国区启动全球服务能力建设工作。首期海外服务工程师培训与认证项目于1月6日在汨罗基地正式开班！

In order to implement the strategic policy of "equipment going overseas, service first" and implement Sany's "12127" service tenet, Sany Construction has joined hands with various regions and countries to launch the global service capability building work.The first overseas service engineer training and certification program officially started on January 6 at the Miluo Base!

筑工事业部副总经理徐文浩先生、海外营销公司王真一先生、营销服务部熊海先生、人力资源本部于云鹏先生等领导出席开班仪式，为参训学员加油鼓劲，作重要指示。

Mr. Xu Wenhao, Deputy General Manager of the Construction Division, Mr. Wang Zhenyi of the Overseas Marketing Company, Mr. Xiong Hai of the Marketing Service Department, Mr. Yu Yunpeng of the Human Resources Department and other leaders attended the opening ceremony to cheer on the trainees and give important instructions.

海外营销公司总经理王真一先生进行了开班致辞，首先对各国区的服务工程师回国参加筑工首届海外服务培训表示感谢，王真一先生回顾了三一服务先行、匠心品质的经营理念，对学员提出期许，希望学员能掌握移动破初级服务知识及实操能力，带回筑工的服务理念，深耕在各自区域里做好服务支持、服务管理，同筑工一起把整个服务网络和平台建立好，秉着三一品质改变世界的理念，将三一筑工移动破匠人精神的服务态度，推广传播到全世界。

Mr. Wang Zhenyi, General Manager of Overseas Marketing Company, delivered an opening speech. He first expressed his gratitude to the service engineers from various regions for returning to China to participate in the first overseas service training of Sany Construction. Mr. Wang Zhenyi reviewed Sany’s business philosophy of service first and craftsmanship quality, and expressed his expectations for the trainees. He hoped that the trainees would master the basic service knowledge and practical skills of mobile breaking, bring back Sany Construction’s service concept, deeply cultivate service support and service management in their respective regions, and work with Sany Construction to establish the entire service network and platform. Adhering to Sany’s concept of changing the world with quality, the service attitude of Sany Construction’s mobile breaking craftsman spirit will be promoted and spread to the world.

熊海先生对本次培训安排进行了介绍，本次培训聚集了五大国区、国内外25名服务工程师，课程以“理论为基础，实操为核心”的原则，旨在加强工程师们理论知识储备的同时，强化实际问题解决能力，全面提高售后服务解决能力。

Mr. Xiong Hai introduced the arrangement of this training, which brought together 25 service engineers from five major regions at home and abroad. The course is based on the principle of "theory as the basis and practice as the core", aiming to strengthen the engineers' theoretical knowledge reserves while enhancing their ability to solve practical problems and comprehensively improve their after-sales service solution capabilities.

徐文浩先生对本次项目提出重要要求，强调国际化是集团坚定不移推动的三大战略之首，该战略的实现就是靠营销和服务的团队。移动破碎产品是筑工2025年经营战略的关键，国际移动破的销售量将会超过国内，国际售后成本、难度将会成倍增加，公司特别关注移动破海外售后服务。这次培训安排了理论加实操的活动，让大家能够亲身感受到设备，熟悉运行工况以及可能出现的问题。

Mr. Xu Wenhao put forward important requirements for this project, emphasizing that internationalization is the first of the three major strategies that the group is determined to promote, and the realization of this strategy depends on the marketing and service teams. Mobile crushing products are the key to Sany Construction's business strategy in 2025. The sales volume of international mobile crushers will exceed that of domestic ones. The cost and difficulty of international after-sales will increase exponentially. The company pays special attention to the overseas after-sales service of mobile crushers. This training arranged a combination of theoretical and practical activities, so that everyone could experience the equipment firsthand and become familiar with the operating conditions and possible problems.

国际化服务的文化冲突、语言障碍也是需要特别关注的地方，但最重要的是在国内外差异的环境下更好地为客户做好服务，全面提升服务保障能力。学员们需要秉持初心，坚持集团的高质量发展的5个基础，爱党爱国、遵纪守法、客户第一、员工优先、时时事事高标准。

Cultural conflicts and language barriers in international services are also areas that require special attention, but the most important thing is to provide better services to customers in different domestic and international environments and to comprehensively improve service guarantee capabilities. Trainees need to stay true to their original aspirations and adhere to the five foundations for the group's high-quality development: love the party and the country, abide by laws and regulations, put customers first, give priority to employees, and set high standards for everything.

相信通过这次培训，大家能够快速地成长成一支精英服务团队，为海外的客户提供优质高效且及时的技术支持服务，助力公司把移动破碎系列的产品推向全球，为公司创造更加辉煌的战绩。

I believe that through this training, we will be able to quickly grow into an elite service team, provide high-quality, efficient and timely technical support services to overseas customers, help the company promote its mobile crushing series products to the world, and create more brilliant achievements for the company.